How long will my rug be gone?
Typically, from start to finish, it’ll take 3 weeks or 15 business days.

How do I take care of pet stains?
Your family's lovable pet can be your carpets worst enemy. Often, the urine is not discovered until long after the accident. The types of damage from pet stains can be diverse and are dependent upon the makeup of the urine. When mistakes happen it's time to call Brothers Cleaners. We can neutralize the damage that will occur if left untreated. Urine content will change over the pet’s life because of the pet’s diet, medications, age, health, sex, and reproductive cycles. Because of these variations, some urine stains may not be removable.

Urine can affect the dyes used in carpet, although not all occurrences will result in a permanent stain. Success is dependent upon the content of the urine, the dyes and finish used, and the time elapsed after the deposit. Some urine spots may be immediately noticeable, while others may take weeks or months for a reaction. The dyes may change color immediately after contact with urine.

When urine spots develop slowly and are noticed after much time has elapsed, the dyes and carpet fibers may be permanently damaged. In beige carpet, blue dyes are attacked by pet urine, leaving behind the red and yellow dyes with a resulting stain appearing red, yellow, or orange.

Pet urine, left unattended, can damage carpet in several ways. Moisture can weaken the layers of the carpet, allowing separation or delamination of the backing material. Seam areas can be particularly damaged and can separate.

Another problem, especially with cats, is odor. Unless the cat urine can be completely removed, complete odor removal is unlikely. A number of products are available to combat odor, but may simply mask the odor, and, in times of high humidity, the odor may reappear. Recently, enzymes, available at pet stores and veterinary offices, have been developed that are more effective; but they may be better used by a carpet cleaning professional. If odor cannot be removed, the damaged area of the carpet can be replaced with a piece from reserved scrap. If carpet replacement is necessary, then replacement of cushion and even sub flooring may also be necessary.

Some carpet manufacturers have developed backings that resist spills and even prevent the spillage from penetrating the carpet into the carpet cushion and, perhaps, the sub floor. Check with your carpet dealer about these products.

What do I do when something spills?
When Something Spills…Act Quickly! Delaying may cause the spill to become a permanent stain.

1. Immediately blot up as much of the liquid stain as possible using a soft, white, absorbent material like a towel or napkin. Blot liquids with a dry, white absorbent cloth or white paper towels. Gently scrape up semi-solids with a rounded spoon. Break up solids and vacuum.
2. Scrape away the solid or semi-solid stain using a blunt spatula or spoon. Never use a knife as it's sharp edges could harm the pile fibers.
3. Never scrub or brush a stain; scrubbing can harm the fibers and have the adverse reaction of making the stain set in to the carpet or rug.
4. Vacuum away as much of the solid stain as possible.